BLACKSTONE

Start an accident enquiry

A few minutes now saves a lot of back-and-forth later. Answer what you can; “not sure” is fine.

Prefer to talk? Call 03 9022 1221Mon–Fri 9 am–5 pm · Sat by appointment

  • If anyone is injured or in danger, call 000 first.
  • An enquiry isn't a claim and doesn't commit you to a repair.

Your details

So we can get back to you about the repair.

How should we contact you?

The vehicle and what happened

A sentence or two is enough, e.g. “Rear-ended at the lights on Princes Hwy; boot and bumper damaged.” Please don't include injury or medical details.
Can the car be driven safely?

Insurance and the help you need

“Not sure” is a perfectly good answer to any of these. We'll ask for claim details later only if they're needed.

Who do you think was at fault?This is just your view — fault is decided by the insurers involved, not by you or us.
Do you have the other driver's details?Name, registration and insurer. Don't send them here — we'll ask if needed.
What insurance do you have on your car?
Do you need help with towing?
Do you need a replacement vehicle?

Photos of the damage (optional)

Up to 6 photos, JPEG, PNG or WebP, 10 MB each. Wide shots and close-ups both help. Please don't include people, licences or documents.

No photos selected

How we use your details: Blackstone Auto Group collects these details to respond to your enquiry and, if you go ahead, to provide the service — including sharing relevant repair information with the insurers involved, with your agreement. If you don't provide them we may not be able to help. We don't sell your information. Our privacy policy explains who we share information with, how to access or correct it, and how to complain.

Review your enquiry

Your details

Name
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Phone
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Email
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Contact by
Phone

Vehicle and incident

Vehicle
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Registration
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Date
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Suburb
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What happened
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Can be driven
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Insurance and help

Fault (your view)
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Other driver's details
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Your insurance
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Towing help
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Replacement vehicle
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Photos
None